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Customer Services - Claims Automotive
Job Posted: 16 hours ago
Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Basildon, Essex
Expire in: a month
Job Description
Due to our continued growth, we're looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team.
Our Customer Service Administrators / Front of house Claims team - are the first point of contact for our customers & must always maintain the highest level of service.
You will work in a fast-paced environment - no two days are ever the same!
Job Role:
Responsible for updating out customers during the full repair process of their vehicles - administration of incoming insurance claims
Liaising with insurers and customers, repair process from start to finish
Booking customers in for estimates & their vehicle repairs
Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently
To complete general administration duties
Effectively operate a Bodyshop Management system, maintaining detailed claim logs
Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs
Ensure the efficient operation of vehicle movements (in/out)
Respond to emails in a timely and professional manner
Take card payments from customers for Sales Invoices
Take a proactive approach to work & assisting colleagues where necessary
Dealing with any other ad-hoc tasks as set by Line Manager or Operations ManagerOTHER EXPERIENCE, KNOWLEDGE & SKILLS TO INCLUDE -
Experience working as FRONT OF HOUSE CLAIMS HANDLER is ESSENTIAL
Excellent customer service and interpersonal skills
A great team player, who can easily build relationships with all departments in the company
Self-motivated, with a strong work ethic and a positive attitude
Must be able to prioritise your work in a fast-paced environment and manage a high workload ➢ Exceptional attention to detail
Very good written and spoken English is essential
Excellent IT skills - specifically Microsoft Outlook, Word & Excel
AUTOFLOW experience advantagrous but not essentialBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Services - Claims Automotive job near me in Basildon, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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