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Customer Services Coordinator
Job Posted: 8 hours ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Manchester
Expire in: a month
Job Description
Ready to be part of something exciting? We're on the hunt for a dynamic Customer and Partner Services Coordinator to join our fast-growing operations team in the vibrant world of hospitality and leisure. If you're a confident communicator, tech-savvy multitasker, and thrive in a fast-paced environment, this could be your next big adventure. As we continue expanding across the globe, we need proactive problem-solvers who love working with people and making things happen. Sound like you? Keep reading, this could be the opportunity that takes your career to the next level.
You'll need to be confident, proactive, tech-savvy, organised, and a great communicator. Ideally, you'll have at least 12 months' experience in client-facing roles, and any background in hospitality, events, or customer support would be a big bonus. An interest in digital marketing, tech, or design would also go down a treat - we're a creative and tech-led business with a focus on incredible guest experiences and industry-leading client support .Although the role is primarily home-based, there may be times where you'll need to provide on-site technical support, so a bit of flexibility for site visits is important.
A day in the life..
Entering and maintaining partner info in our CRM
Managing paper and ink stock levels at partner venues
Partner onboarding (CRM setup, contract management, etc.)
Analysing reports/results and acting on findings, coordinating with staff and clients
Delivering top-notch, friendly tech support via email, phone, and support desk
Proactively resolving issues with help from our engineering & tech teams
Producing accurate reports and invoices on time
Booking and planning photobooth setups for corporate events/functions
Supporting credit control activities when needed
Liaising with Management Teams and providing support
Dispatching equipment to venues
Participating in team meetings and driving actions/projects forward
Onsite technical support
Your toolkit will include
Enjoy working as part of a team in a fast-paced setting
Ability to communicate with customers, partners and venue staff at all levels
Good IT skills including MS Word, Excel and Outlook as you will be responsible creating contracts, emailing partners and amending excel spreadsheets.
Good literacy and numeracy skills as you will be producing reports and documents.
Work under pressure and to be able to determine and organise priorities, with minimal supervision.
No prior knowledge of photobooths is required as we are such a niche industry however some experience of working in the hospitality industry (bar work/events) would be an advantage Business Level knowledge of a European language would be amazing!
What to expect
This position includes evening and weekend work. We're looking for enthusiastic people who can spend up to three weeks in Newcastle for initial hands-on training. After that, you'll be expected to spend 1-2 days per month at our Gosforth HQ. This helps keep you connected to the wider team, supports ongoing training, and keeps you close to our R&D hub, where we test new ideas, build cool stuff, and share what's next.
We don't just offer a job, we offer a chance to grow, learn, and be part of something exciting. You'll get a competitive salary, flexible working options, and the chance to work with a passionate, supportive team. Plus, plenty of opportunities for training and development to help you level up your skills. Oh, and the usual perks like holiday allowance, pension, health schemes, plus the chance to be at the forefront of innovation in a fast-moving industryBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Services Coordinator job near me in Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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