Hiring Now: Customer Services Coordinator Near You – Apply Today!
Your Next Customer Services Coordinator Job Starts Here – Apply Now!
Customer Services Coordinator
Job Posted: 2 days ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Liverpool
Expire in: 25 days
Job Description
Customer Services Coordinator
Flexible shift patterns
Liverpool, Estuary Business Park – Free onsite parking
Full-Time – On-site
Salary: £26k – 28k (DOE) + Performance bonus
Hours:
Tyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility on shift patterns, we would appreciate if candidates could indicate their preferences for the following:
Early Shifts
Day Shifts
Nights
Weekends
The Challenge
As a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.
The Approach
We’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.
You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.
Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communication
Use internal systems to log and manage cases efficiently
Coordinate roadside assistance with external tyre partners
Monitor progress and keep customers updated throughout
Close cases and ensure accurate record-keeping
Support the Operations Manager and team with daily operational tasks
Identify opportunities to improve processes or service delivery
The Candidate
We’re looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)
Strong communication skills with a calm, friendly approach
Confidence under pressure and the ability to manage difficult conversations professionally
Excellent attention to detail and accurate case management
Confidence using IT systems and learning new tools
A proactive, team-oriented attitude
Flexibility to work occasional weekend shifts preferred.
Equity, Diversity & Inclusion
At Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.
INDHSBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Services Coordinator job near me in Liverpool! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).