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Customer Services Executive
Job Posted: a day ago
Salary: £ 24,500 - 25,500 / Annum
Job Type: Permanent
Location: Polegate, East Sussex
Expire in: a month
Job Description
Customer Services Executive
Hybrid - Office based in Polegate (hybrid working will be offered once fully trained)
Salary: £24k-£25,500k
Permanent position
Mon - Friday - 37.5 hrs per week (either a 8.30 - 5.00pm or 9.00am - 5.30pm shift)
Atlas Recruitment Group are currently recruiting for an experienced Customer Services Executive with an advanced Admin background, to join an established, Global professional team. You will provide an excellent customer operational service to manage all requests and issues. As well as a involvement in dispatch.
Duties and Responsibilities:
Provide excellent Customer Service at all times.
Accurately input information onto the service management system.
Raise customer quotes as appropriate and obtain purchase orders from customers for chargeable
Regularly check progression of jobs to ensure we achieve service level agreements.
Provide phone support to engineers in the field.
Actively work towards Department KPI's and achieving company goals.
Comply with the company's business procedures (ISO).
Log information in to external customers portals as required.
Monitor and manage all mailboxes as required.
Scheduling and allocation of engineer's work in the most efficient way and ensuring the correct
skill levels are used whilst complying with the company's H&S policies.
Travel arrangements and hotel accommodation booking, ensuring good practices are maintained
regarding costs.
Raise job numbers for service installs and future planned work and updating the company
Ensure all spreadsheets are kept up to date with machine details, changes of address, etc.
Contact with Engineers to inform them of the allocated work for the following week.
Maintain constant feedback to Team Leader to ensure schedule of work is carried out effectively
and issues raised.
Key Skills required:
Full clean driving licence
Strong excel skills required
Excellent customer service skillsBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Services Executive job near me in Polegate, East Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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