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Customer Services Manager

Job Posted: 21 days ago

Salary: £ Competitive
Job Type: Permanent
Location: SG19, Sandy, Central Bedfordshire

Expire in: 6 days

Job Description

Are you a passionate leader who thrives on delivering outstanding customer experiences and driving operational excellence? We’re looking for a dynamic Customer Services Manager to lead a high-performing team and shape the future of customer engagement within a fast-paced environment.
On offer:
  * Competitive salary
  * 25 days + bank holidays
  * Enhanced company pension
  * Excellent learning and development opportunities
The Opportunity
This role offers the chance to take ownership of a customer services function, enhancing performance, strengthening relationships, and leading transformational change. You’ll play a key role in improving processes, developing people, and ensuring customers receive a consistently exceptional service.
What You’ll Be Doing
  * Lead, coach, and develop a customer services team, fostering a culture of accountability and continuous improvement
  * Act as the primary escalation point for customer and internal queries, ensuring swift and effective resolution
  * Drive service transformation initiatives, introducing smarter and more efficient ways of working
  * Collaborate closely with internal teams including Supply Chain, Production, and Commercial functions
  * Oversee export processes and documentation, ensuring compliance and readiness for audits
  * Manage onboarding, training, and ongoing development to build a multi-skilled, high-performing team
  * Maintain and improve systems and data accuracy across CRM and order processes
  * Monitor budgets and identify opportunities to improve efficiency and add value
  * Develop and track KPIs, providing insights and performance updates to leadership
  * Support customer account management alongside commercial and finance teams
  * Ensure smooth processing of customer orders from receipt through to delivery
  * Analyse feedback and performance data to identify trends and enhance service delivery
  * Represent the business in customer meetings and visits, strengthening long-term partnerships
  * Champion a customer-first culture, ensuring the voice of the customer is heard across the organisation
What We’re Looking For
  * Proven leadership experience within customer service, supply chain, or a similar environment
  * Strong understanding of order-to-cash processes and customer experience principles
  * Experience driving change and implementing new processes or systems
  * Excellent communication and stakeholder management skills
  * Analytical mindset with strong attention to detail
  * Ability to motivate and inspire teams to deliver high performance
  * Experience with CRM systems and data management
  * Knowledge of export processes and compliance requirements
  * Resilient, adaptable, and comfortable working in a fast-moving environment
  * Willingness to travel for customer engagement when required

Before You Apply

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Looking for your next career move? Join a top company hiring Customer Services Manager job near me in SG19, Sandy, Central Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!