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Customer Services Officer
Job Posted: 13 hours ago
Salary: £ 12 - 13 / Hour
Job Type: Contract
Location: SN1, Swindon, Wiltshire
Expire in: a month
Job Description
Customer Services Contact Centre
Hours: Monday - Friday 9am to 5pm.
Hybrid Role: Work in the office Mondays and Tuesdays, can work from home Wednesday, Thursday and Friday if the candidate would like too. Can work in the office full-time if needed.
Key Accountabilities
* To answer calls from customers, using our Call Centre technologies.
* To answer emails from customers using digital email technology.
* To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
* To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
* To refer unresolved actions to the senior, Team Leader, or other areas.
* To adhere to the Data Protection Act.
Customer Services Information Guide Customer Services Information Guide Customer Services Information Guide Customer Services Information Guide Customer Services Information Guide Customer Services Information Guide Customer Services Information GuideBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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