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Customer Services Representative

Job Posted: 13 days ago

Salary: £ 26,000 - 29,000 / Annum
Job Type: Contract
Location: Farnborough, Hampshire

Expire in: 15 days

Job Description

Customer Services Representative- 14 Month FTC
Farnborough (Hybrid options available)
£26,000–£29,000 + benefits

My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.

Key Responsibilities

  * Acting as the first point of contact for clients and prospects via phone and email

  * Managing inbound and outbound calls, booking appointments with advisers

  * Responding to customer queries, resolving issues, and directing customers to the appropriate service

  * Handling follow-up emails received by the Client Liaison team

  * Making GDPR-compliant outbound calls following marketing campaigns to book appointments

  * Reporting on individual performance and highlighting areas requiring alternative approaches or training

Skills & Experience Required

  * Excellent communication and listening skills

  * Strong attention to detail and accuracy

  * Confident and professional telephone manner

  * Customer-focused with the ability to manage and overcome objections (within a financial services context)

  * Calm, resilient, and diplomatic approach

  * Ability to build rapport and remain composed in conversation

Benefits

  * Private Medical Insurance (individual cover)

  * Income Protection (75% salary for up to 3 years)

  * Life Assurance (4x annual salary)

  * Critical Illness Cover (£50,000 lump sum)

  * Pension: 6% employer / 3% employee

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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