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Customer Solution Advocate

Job Posted: 7 hours ago

Salary: £ 28,800 - 28,800 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: a month

Job Description

Customer Solution Advocate

Bristol

Our client based in Bristol is looking to recruit a Customer Solution Advocate to join their team on a full-time, permanent basis.

As a Customer Solution Advocate, you will be responsible for handling complex calls involving sensitive financial information and emotive topics.

Benefits

  * 35 hour week, Monday to Friday

  * Hybrid working, with 3 days in the office per week

  * Generous holiday allowance plus the option to buy/ sell days

  * Life assurance

  * Private medical insurance

  * Employee assistance programme

  * Season ticket loans and a whole lot more

Responsibilities

As a Customer Solution Advocate, you will:

  * Lead the resolution of a range of cases where customers have fallen behind with payments.

  * Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.

  * Maintain up to date with industry regulations and products.

  * Ensure accurate record keeping for all customer contact and decisions.

  * Work in line with policies, procedures and SLAs.

Required Skills & Experience

To be considered for the role of Customer Solution Advocate, you must have:

  * Proven experience supporting customers through complex cases over the phone.

  * Experience handling emotive cases e.g. debt, crime, ill health, bereavement.

  * Excellent communication and rapport building skills.

  * Ability to work within a target-based environment.

  * Prior experience within a regulated environment would be beneficial e.g. financial services or utilities.

  * Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Customer Solution Advocate, apply today with your up to date CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Solution Advocate job near me in Bristol, City of Bristol! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!