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Customer Solutions Advisor

Job Posted: 23 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: G3, Stobcross (historical), Glasgow City

Expire in: 5 days

Job Description

Anderson Knight is delighted to be recruiting on behalf of a well-established organisation for a Customer Solutions Advisor to join their growing team.

This opportunity would suit someone who enjoys helping customers, finding practical solutions, and handling sensitive conversations with professionalism and empathy. While experience within financial services, arrears, or collections is beneficial, we are equally keen to speak with candidates who have a strong customer service background and a genuine passion for supporting customers.

Location: Glasgow (Hybrid working available following training and probation)
Salary: £26,000
Hours: 35 hours per week

Shift Pattern:

  * 8:00am – 4:00pm (3 weeks)

  * 12:00pm – 8:00pm (1 week)

  * 1 in 4 weekend rota (with a day off in lieu)

The Role

As a Customer Solutions Advisor, you'll work closely with customers who may be experiencing financial difficulties, helping them explore suitable options and agree manageable repayment arrangements.

Key Responsibilities

  * Speak with customers via inbound and outbound calls, providing support and guidance in a professional and empathetic manner.

  * Understand individual customer circumstances and identify appropriate solutions tailored to their needs.

  * Conduct income and expenditure assessments to determine affordable repayment options.

  * Negotiate and agree sustainable payment arrangements while ensuring positive customer outcomes.

  * Maintain accurate and detailed records of all customer interactions and agreed actions.

  * Work towards individual and team objectives while delivering a high standard of customer service.

  * Ensure all activities are carried out in line with company procedures and regulatory requirements.

About You

  * Previous experience within customer service, contact centre, financial services, or collections environments.

  * Excellent communication and listening skills, with the ability to build trust and rapport.

  * Comfortable handling sensitive conversations with empathy and professionalism.

  * Strong attention to detail and ability to follow established processes.

  * Positive, resilient, and solutions-focused approach.

  * A willingness to learn and develop within a regulated environment.

Benefits

  * 33 days annual leave, including public holidays

  * Additional birthday leave

  * Discretionary bonus scheme

  * Up to 15% employer pension contribution

  * Private medical insurance and eyecare support

  * Hybrid working following successful completion of training and probation

This is an excellent opportunity to join a supportive organisation that genuinely invests in its people, offering long-term career development and a comprehensive benefits package.

If you're passionate about delivering outstanding customer service and helping people find positive solutions, we'd love to hear from you. Please submit your CV in confidence

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Solutions Advisor job near me in G3, Stobcross (historical), Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!