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Customer Solutions Agent
Job Posted: 13 days ago
Salary: £ 25,000 - 28,600 / Annum
Job Type: Permanent
Location: Kilmarnock
Expire in: 15 days
Job Description
Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan
Responsibilities
Manage a pipeline of both inbound and outbound calls to resolve customer queries.
Create strong and trustworthy relationships with customers.
Navigate and update relevant systems with customer information.
Work to achieve set KPIs, ensuring these are met on a weekly basis.
Ensure adherence to company policies and procedures.
Skills and Experience
Driven and Confident individual, willing to learn new skills.
Strong Customer Service experience.
Experience working to meet set KPIs.
Available for Monday-Friday and occasional Saturday Shifts.
Strong Computer Skills
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touchBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Solutions Agent job near me in Kilmarnock! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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