Hiring Now: Customer Success Associate Near You – Apply Today!
Your Next Customer Success Associate Job Starts Here – Apply Now!
Customer Success Associate
Job Posted: 7 hours ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: City of London, London
Expire in: a month
Job Description
Job Title: Customer Success Associate
Location: Canary Wharf, Hybrid (3 days office / 2 days home)
Salary: £45,000 to £50,000
The Role
We are building a scalable regional Customer Success function and this is the first hire. You will take charge of day to day relationships across a portfolio of UK and European accounts, driving renewals and making sure clients see measurable value from our services. You will work closely with internal teams, adapt quickly as the business grows, and help shape how Customer Success is delivered in a new department.
What You Will Do
Act as the main point of contact for assigned accounts, building success plans around client goals
Contribute to QBRs with clear insight on risk posture, KPIs, and improvement areas
Build and deliver renewal strategies, flag risks early, and secure timely renewals
Identify and develop upsell and cross sell opportunities
Use playbooks to drive adoption, engagement, and mitigate risk
Prepare clear executive level updates and input into QBR packs
Consistently deliver service value to clients
What We Are Looking For
1 to 3 years of experience in Customer Success or Account Management in tech, SaaS, or managed services
Strong communicator, confident with executive and technical stakeholders
Experience managing renewals and creating structured success plans
Awareness of cybersecurity tools and services such as SIEM, EDR, and MSSBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Success Associate job near me in City of London, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).