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Customer Success Coordinator
Job Posted: an hour ago
Salary: £ 22,000 - 24,000 / Annum
Job Type: Contract
Location: RH6, Horley, Surrey
Expire in: a month
Job Description
We’re delighted to be supporting our Horley-based client in their search for a Customer Success Coordinator to join their team on a 12 Month FTC. This is an exciting opportunity for someone with a strong customer service background and excellent Excel skills to develop their career in a varied and rewarding role.
Customer Success Coordinator – 12 Month FTC
Location: Horley (Hybrid working available after training – minimum 2 days in the office)
Salary: £22,000 – £24,000 (DOE)
Hours: Monday to Friday, 9am–5pm (35 hours per week)
Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!
The Role:
As a Customer Success Coordinator, you’ll act as the voice of the customer, ensuring their needs are always at the heart of business decisions. You will support teams in prioritising customer care, monitor and track recurring issues, and highlight customer pain points to drive continuous improvement across the business.
Key Responsibilities Include:
* Manage and log customer complaints, ensuring timely acknowledgment, escalation, and resolution.
* Monitor performance against KPIs, supporting teams to address challenges and improve outcomes.
* Review closed complaints, identify root causes, and ensure actions are documented and resolved.
* Provide regular reports to the business, highlighting complaint trends and ongoing investigations.
* Use customer feedback to identify potential issues, escalate where necessary, and track progress.
* Contribute to meetings focused on at-risk customers and support continuous service improvements.
* Maintain up-to-date knowledge through regular training and adhere to company policies and procedures.
* Take responsibility for health and safety in the workplace and support safe working practices.
* Undertake any other reasonable duties as required.
About You:
To succeed in this role, you’ll need to bring:
* Excellent customer service skills with a friendly, professional manner.
* Clear and engaging communication – both written and verbal.
* Strong organisational skills with the ability to multitask and manage a high volume of queries.
* A proactive approach to learning and resolving issues.
* Confidence using Excel, with the ability to understand and interpret spreadsheets and graphs.
* An analytical mindset and a strong attention to detail
* A team-player attitude and willingness to adapt to varied tasks across the business.
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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