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Customer Success Executive
Job Posted: an hour ago
Salary: £ 25,000 - 35,000 / Annum
Job Type: Permanent
Location: Bedford
Expire in: a month
Job Description
Role: Customer Success Executive
Location: Bedford
Hours: Monday to Friday, 37.5 hours a week
Salary: Up to £35,000 + commission on renewals
An excellent opportunity has arisen for a motivated Customer Success Executive to join a dynamic and growing team. You will work closely with the Customer Success team to learn and contribute to the overall success of our clients.
Duties of a Customer Success Executive:
• Customer onboarding and training
• Establishing and maintaining strong relationships with clients, understanding their needs and goals
• Regularly communicating with customers to gather feedback and address any concerns promptly
• Assisting the company in achieving short and long-term goals relating to product growth
• Configuring and managing the application to support customer business requirements
• Assisting with other duties and projects as assigned
What we would like from you:
• Strong organisational skills, self-motivated, curious, and open-minded
• Ability to translate business requirements into functional specifications
• Ability to work independently or within a team environment and handle multiple projects simultaneously
• Strong analytical and problem-solving skills, with the ability to think ‘outside the box’ for process improvements
• Excellent verbal and written communication skills
• Flexibility in using different technologies and platforms
• Willingness to travel within the UK
Desirable:
• Experience and knowledge in technology and SaaS environments
• Experience using Atlassian product suite (Jira and Confluence) or similar tools
• Understanding of Agile Scrum development methodology, including user stories and acceptance criteria
• Technical and analytical skills with the ability to provide solutions to a variety of business problems
• Experience working in the Automotive or Asset Finance industry
• Experience with APIs, Oracle APEX, or other software development technologies
If you are interested in this role, please apply below with your most recent CV.
BEDFORDPERM
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