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Customer Success Manager
Job Posted: 13 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Northampton, West Northamptonshire
Expire in: a month
Job Description
Join a leading market leading brand / managing key customer relationships
Customer Success Manager
Location: Northampton
The Role
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Office based / hybrid / flexible working available
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Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high-quality customer journey
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Managing and nurturing important key accounts with care, professionalism, and efficiency
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Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines
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Prioritising and multitasking across a varied workload while maintaining attention to detail
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Applying operational understanding, logical thinking, and process-driven methods to deliver excellent customer outcomes
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Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results
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Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard
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Taking ownership of the customer experience and representing the voice of the customer within the organisation
The Company hiring a Customer Success Manager
This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market-leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year-on-year growth, and continues to invest heavily in people, product innovation, and long-term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution.
Candidate Requirements Customer Success Manager
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Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management
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Proven experience engaging directly with customers and building long-term relationships
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Strong organisational and multitasking skills with the ability to prioritise effectively
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Logical, process-driven thinker with a practical, problem-solving mindset
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Tenacious, proactive, and driven to ensure commitments are met and exceeded
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Confident communicator who can influence, coordinate, and lead across teams
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High attention to detail with strong execution and follow-up skills
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Passionate about delivering exceptional customer service and continuous improvement
Package
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Up to £45,000 basic salary
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6% company pension contribution
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Health and company benefits package
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Excellent additional benefits and long-term career prospects
This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market-leading manufacturer, this Customer Success Manager opportunity could be the perfect fit.
Ref - CPJ1771Before You Apply
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Looking for your next career move? Join a top company hiring Customer Success Manager job near me in Northampton, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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