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Customer Success Manager
Job Posted: a day ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: GL20, Northway, Gloucestershire
Expire in: a month
Job Description
Customer Success Manager
Tewkesbury
Up to £30k basic + OTE (Uncapped Commission)
Benefits: Fantastic company culture, great benefits (free stuff!) and real career growth, rewarding performance
Any experience of the skilled trades sector, i.e building, construction, plumbing etc would be really helpful
About the Role
We’re looking for a Customer Success Manager to lead the onboarding and optimisation of insurance partners, ensuring a seamless experience from contract signature through to launch and maturity.
You’ll work collaboratively across Business Development, Marketing, Compliance, and Operations — combining relationship management, project delivery, and data insight to drive commercial success and partner satisfaction.
* People person who will be comfortable building relationships and maximizing them
* Strong data analysis to drive partners forward
* Implementation planning and stakeholder management (internal and external)
What You’ll Do
* Manage end-to-end implementation of new partners, ensuring smooth and timely delivery.
* Act as the main contact for partners, building trusted relationships and driving performance.
* Use data and reporting to identify opportunities, risks, and areas for growth.
* Collaborate across teams to improve processes, enhance partner value, and support renewals.
* Maintain accurate tracking through Salesforce and other project tools.
Must Haves
* Proven experience in Customer Success, Partner Management, or Implementation roles
* Excellent relationship-building and stakeholder management skills
* Strong project management and coordination abilities
* Confident using data and reporting to inform decisions
* Highly organised with the ability to juggle multiple priorities
Nice to Haves
* Background in insurance, financial services, or SaaS
* Experience using Salesforce and project management tools
* Knowledge of affinity or partner-led insurance models
* Project management or business qualification (desirable, not essential).
What’s in It for You
* Opportunity to own and grow key partner relationships
* Work in a collaborative, fast-paced, and innovative environment
* Access to training, career progression, and professional development
* Competitive salary, benefits, and performance incentives
* Be part of a company that truly values integrity, teamwork, and customer success
Send us your CV and a short note about what excites you about this opportunity
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