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Customer Success Manager

Job Posted: a day ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Derbyshire

Expire in: a month

Job Description

Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role: 

Travel to customer sites across the UK
Install company hardware where required (tablets, tablet scanners, etc.)
Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup)
Deliver hands-on training to mechanics, workshop managers, office staff, and drivers
Ensure the customer is fully operational before leaving site
Provide go-live day and post support
Gather feedback and relay it directly to the development team
Support customers in the first month post-installation with practical guidance
 This role suits someone who prefers:

Working from home
Being on the road
Practical hands-on work
Training people
Seeing customers successfully adopt and use the system
High-energy environments like workshops, depots, and transport yards 

About you:

Very confident in face-to-face customer environments
Strong SaaS onboarding experience (can be trained)
Ability to train end users with varied technical ability
Problem-solving mindset
Not management-focused - purely delivery-focused but self managed
Full UK driving licence (essential due to site travel) 

Additional Information/Benefits: 

Competitive base salary in line with skills and experience
Bonus on each customer success
Quarterly company team bonus
Commission on upsells, sole demos and setups etc

Before You Apply

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Looking for your next career move? Join a top company hiring Customer Success Manager job near me in Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!