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Customer Success Manager

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent
Location: Cambridgeshire

Expire in: a day

Job Description

About you
You are the person clients trust when things get busy.

You stay calm, organised and commercially switched on, even when there are multiple moving parts and pressure from every direction. You enjoy building relationships, though you are equally comfortable having difficult conversations when needed.

You are process driven without feeling robotic. You know good customer service is not just being reactive. It is follow ups, communication, accountability and making sure nothing slips through the cracks.

This role will suit you if you enjoy owning relationships properly and want to help bring structure and consistency to a busy production environment.

Your experience
You have experience in customer success, account management, client services or commercial operations within large format print, branded environments, exhibitions or a related production environment.

You are commercially aware and understand how strong account management impacts retention, growth and profitability.

You are comfortable handling inbound enquiries, escalating urgent issues, managing complaints and following through until things are resolved properly.

You are organised and confident using CRM systems to track opportunities, communication and account activity.

You are calm under pressure and able to prioritise when things become fast-paced or time sensitive.

What you will be doing with your experience in this role
You will take ownership of customer success, retention and account growth across a busy client base.

You will act as the link between Sales, Client Services and Production, ensuring communication is clear and clients receive a consistent experience throughout every stage of a project.

You will manage inbound enquiries, qualify opportunities, distribute leads where needed and ensure every enquiry is followed through properly.

You will also become the go to person for urgent escalations, handling high priority client situations with speed, professionalism and authority.

Alongside this, you will manage complaints, oversee credit notes, support slow payer conversations and help improve visibility and accountability across the customer journey.

This is a role where organisation, follow up and commercial awareness genuinely matter.

About the business
This is a well-established business specialising in large format graphics and branded environments across exhibitions, retail, live events and sport.

They operate in fast-paced, high-visibility environments where service, execution and communication are critical.

The business has a strong reputation within the industry and continues to grow, with an experienced team and ambitious plans for the future.

You would be joining a company that values people who take ownership, think commercially and genuinely care about client relationships.

Next steps
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Looking for your next career move? Join a top company hiring Customer Success Manager job near me in Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!