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Customer Success Manager
Job Posted: 4 days ago
Salary: £ 20,000 - 30,000 / Annum
Job Type: Permanent
Location: BT3, Whitehouse Upper, City of Belfast
Expire in: 23 days
Job Description
Job Title: Customer Success Manager (Online)
Location: Belfast -BT3
Salary and Benefits: Competitive with excellent benefits.
Hours of work: Office Based Role- 9am- 5.30pm –flexibility offered
Employment Type- Permanent
Nominate Recruitment are thrilled to be partnering with one of Northern Ireland’s most successful Digital Print company. Due to continued growth, they are seeking a Customer Success Manager to join the team. You will build strong relationships with high-value corporate and business clients, engaging proactively before and after their orders to ensure exceptional customer satisfaction.
Duties will include:
* Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth.
* Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities.
* Ensure smooth onboarding and rollout for new customers, helping them realize the full value of our products and services.
* Identify and re-engage declining or lapsed customers, using insights to win back their business.
* Collaborate with internal teams by sharing customer feedback and requests to drive continuous improvement.
* Manage customer inquiries across phone, email and web chat channels, ensuring timely and effective
The Right Fit:
• Customer-centric mindset with proven experience in building relationships with business and corporate clients.
• A true team player who enjoys working in a team and is comfortable managing a high volume of interactions with speed and accuracy.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Minimum 2 years’ experience in customer success, retention, or CRM roles, preferably in e-commerce.
• Strong organizational skills with the ability to manage multiple priorities simultaneouslyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Success Manager job near me in BT3, Whitehouse Upper, City of Belfast! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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