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Customer Success manager
Job Posted: 4 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Belfast, County Antrim
Expire in: 23 days
Job Description
Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager
The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.
You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.
Key Responsibilities
Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
On board new customers and ensure a smooth roll out of our products and services.
Reconnect with declining or inactive clients to win back business.
Collaborate with internal teams, sharing customer insights to support ongoing improvements.
Handle inquiries via phone, email, and web chat with speed and professionalism.
Maintain accurate CRM records and contribute to process improvements.
Provide strategic support to help clients achieve their goals using our solutions.About You
Strong relationship-building skills with business and corporate clients.
Team player who thrives in a fast-paced, high-volume environment.
Excellent communicator with a customer-first mindset and empathetic approach.
At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
Highly organised with the ability to manage multiple priorities.
What We Offer
Competitive salary + performance bonuses ( salary can be disclosed on application )
Flexible working hours
Collaborative and inclusive work environmentPlease send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancyBefore You Apply
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