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Customer Success Manager
Job Posted: 17 hours ago
Salary: £ 45,000 - 45,000 / Annum
Job Type: Permanent
Location: Fleet, Hampshire
Expire in: a month
Job Description
Customer Success Manager – Sage X3 & Sage Intacct
📍 Location: Fleet, Hampshire (Hybrid – 3 days office / 2 days home)
💼 Type: Full-time, Permanent
💰 Salary: £45,000 – £55,000 + Bonus + Excellent Benefits
The Company
We are a leading Sage partner with over 20 years’ experience delivering, implementing, and supporting Sage X3 and Sage Intacct solutions across multiple industries. With a strong reputation in the ERP market, we are expanding our team and now seeking a Customer Success Manager to join us.
The Role
As a Customer Success Manager, you will be the key contact for a portfolio of Sage X3 and Intacct customers. You’ll build long-term relationships, ensuring clients achieve maximum value from their systems while driving satisfaction, retention, and account growth. This is a fantastic opportunity for someone who is customer-focused, proactive, and passionate about ERP solutions.
Key Responsibilities
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Build trusted relationships with Sage X3 and Intacct customers.
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Act as the main contact for customer queries and escalations.
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Support onboarding, adoption, and effective system usage.
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Proactively monitor accounts and identify improvement areas.
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Drive customer satisfaction, retention, and growth.
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Collaborate with technical teams to resolve issues.
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Identify upsell and cross-sell opportunities.
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Represent the customer voice internally.
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Track and report on customer health and progress.
About You
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Experience in Customer Success, Account Management, or ERP support, ideally with Sage X3 or Intacct.
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Strong communication and relationship skills.
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Proactive, organised, and customer-centric.
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Familiarity with ERP and finance processes.
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CRM/workflow tool knowledge is a plus.
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Full UK driving licence required.
What’s on Offer
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£45,000 – £55,000 base + bonus.
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Hybrid working.
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25 days holiday + benefits.
👉 Apply today to join a growing, customer-focused ERP consultancyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Success Manager job near me in Fleet, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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