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Customer Success Specialist (Accountancy Knowledge)
Job Posted: 22 days ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Scotland
Expire in: 5 days
Job Description
Do you have a solid grounding in Accountancy knowledge and principles, ideally with an AAT qualification? Are you technically proficient and have excellent customer facing skills? If so, apply now for this newly created position covering the Scotland region.
An opportunity has arisen with a provider of Accounting and Payroll Software Solutions to join their growing team in a newly created role.
This role will be home-based with travel to meet clients face to face. You must therefore be comfortable travelling and have your own vehicle (travel will be expensed). Please note, there are two roles available - one to cover Scotland and another to cover Southeast / South Coast (England) region.
The Customer Success Specialist will have the following skills and experience:
Accounting knowledge - ideally with an AAT qualification
Excellent communications skills - able to work closely with customers both remotely and face to face
Technical proficiency across Microsoft packages and the ability to learn and provide support for Accounting and Payroll software
Excellent problem-solving skills
Flexibility to travel for face to face client meetings
Any knowledge, experience or interest in AgriTech / Agriculture would be a bonus
The Customer Success Specialist will be responsible for:
Providing exceptional training and support to users of the accountancy and payroll system
Ensuring customers can leverage the tool to suit their needs and maximise use of the features available
Offer bespoke consultancy to ensure the tool is successfully integrated into their business operations
Deliver customer feedback to support and technical teams to drive continuous improvement of the software and services
The salary on offer is between £40,000 - £45,000 basic salary with 21 days holiday rising to 26 with service.
This is an excellent opportunity to join a long established and highly regarded business at an exciting period of growth and development.
For further information or to apply, please submit you CV online or contact Sarah Howells at TRIA Resourcing.
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