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Customer Support Administrator
Job Posted: 4 hours ago
Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: WA11, Garswood, St. Helens
Expire in: a month
Job Description
Customer Support Administrator
Location: Office-based
Reports to: Customer Support Manager
Employment Type: Full-time
About the Role
One of the Ranger Group companies, Syncro Group are seeking a proactive and detail-oriented Customer Support Administrator to join our team. You’ll play a key role in supporting our Customer Support and Engineering Managers by coordinating service schedules, managing documentation, and ensuring smooth day-to-day operations.
Key Responsibilities
* Schedule service and small works appointments
* Maintain accurate job records and client databases
* Prepare reports, quotes, and documentation
* Coordinate engineer site visits and travel arrangements
* Order equipment and manage stock levels
* Raise and track purchase orders; handle returns
* Liaise with suppliers regarding pricing and delivery
* Ensure compliance with NSI, BAFE, ISO standards
* Invoice clients and resolve related queries
* Support junior admin staff and assist with training
What We’re Looking For
* Strong administrative and IT skills (email, spreadsheets, databases)
* Excellent communication and customer service abilities
* Ability to manage workload independently and meet deadlines
* High attention to detail and confidentiality
* Adaptability and problem-solving skills
* Experience with compliance processes (ISO9001:2015) is a plus
Why Join Us?
* Collaborative team environment
* Opportunities for training and development
* A role that makes a real impact on customer satisfaction and operational success
Working hours: 8am – 4pm Monday to Friday
Salary £26K per annum
25 days holiday
Pension
Apply today to start your new journey and be part of the Ranger GroupBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Support Administrator job near me in WA11, Garswood, St. Helens! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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