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Customer Support Administrator
Job Posted: 8 hours ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Leeds
Expire in: a month
Job Description
Customer Support Administrator
Salary: £30,000 to £32,000 per annum, depending on experience
Leeds LS10, West Yorkshire
Permanent: Full Time
Profile
Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.
The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.
Key Responsibilities:
Understanding and interpreting client’s drawings and tender documents
Work closely with the sales team to obtain information and understand requirements for quotes
Using Excel to provide detailed and accurate quotations for clients
Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
Organising and prioritising daily workloads
Negotiating prices with suppliers
Assisting the estimator with costing of bespoke furniture
Scheduling of furniture for projects
Updating internal systems and maintaining an organised and efficient working area for the team
Answering the phone and when needed greeting visitors
Provide support to the Project Managers
Scheduling of furniture for projects
Skills & qualifications:
A high energy, motivated and dependable individual with excellent communication skills
Able to perform calmly under pressure and maintain attention to detail
A purchasing background would be an advantage but not essential
Knowledge and understanding of manufacturing.
Excellent telephone manner with a good aptitude to build relationships with suppliers
Computer literate – Must be competent in the use of Excel.
Able to show initiative and manage own workload
Efficient and pro-active
Adaptable
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