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Customer Support Administrator *Temp to Perm

Job Posted: 21 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent Contract , Temporary
Location: Gateshead, Tyne and Wear

Expire in: 6 days

Job Description

Customer Support Administrator - Immediate Start - Temp to Perm Contract!

We're currently recruiting for a Customer Support Administrator to join a busy team based at head office in Team Valley. This is a fast-paced, customer and process-focused support role, where you'll play a key part in ensuring key account customers receive a smooth, efficient, and high-quality service from order through to delivery.

You will be supporting the full end-to-end order process, working closely with internal teams and key account managers to ensure accuracy, compliance, and excellent customer communication throughout.

📍 Team Valley, Gateshead | 🅿️ Free Parking | 🏢 Office-based
⏰ 8:30am - 5:00pm, Monday to Friday (37.5 hours per week, 1 hour lunch)
💰 £25,000 - £26,000 DOE
📅 ASAP Start | 6-month initially temporary contract with a view to being made permanent✨ The Role

You will play a vital part in supporting key account customers and the wider team, working within strict processes and SLAs to deliver an excellent customer experience.

Key responsibilities include:

Processing quotations and sales orders accurately and efficiently
Updating systems including stock, pricing, customer records, and order progress
Coordinating transport and delivery instructions
Managing customer updates and reporting throughout the order lifecycle
Supporting debtor processes and ensuring invoice accuracy to avoid discrepancies
Ensuring all documentation is accurate, compliant, and correctly filed
Liaising with internal departments including Key Account Managers, transport, warehouse, and accounts
Escalating issues where required to ensure timely resolution✅ What We're Looking For

Strong administration experience in a fast-paced environment
Confident communicator with a strong customer-focused approach
Excellent attention to detail and accuracy
Strong organisational and planning skills
IT literate, including Microsoft Office (particularly Excel) 

🚀 Immediate start available - apply today!

Please note: Due to high application volumes, if you are not contacted within 3 business days, please assume you have been unsuccessful on this occasion. Unfortunately, we are unable to provide individual feedback.

Reasonable adjustments are available at any stage of the recruitment process - just let us know and we'll be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support Administrator *Temp to Perm job near me in Gateshead, Tyne and Wear! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!