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Customer Support Advisor
Job Posted: an hour ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: S25 3QD, Laughton en le Morthen, Rotherham
Expire in: a month
Job Description
Role: Customer Support Advisor
Reports To: Communications & Operations Manager
This job specification is a detailed description of the role, including all key business development responsibilities and requirements as part of continuous personal development.
EDClass is committed to safeguarding the welfare of children and young people. To be successful in this role, you must be eligible to receive a DBS check that is relevant to the post.
The Communications and Operations department help to develop strong relationships with EDClass clients and customers. Representatives answer customer questions, help resolve problems and make suggestions regarding the purchase of additional products and services.
Duties:
* Work in partnership with the Communications & Operations Manager
* Be the first point of contact for schools, parents and student enquiries by phone and email
* Collect and analyse feedback from schools and parents
* CRM management
* Audit customer accounts
* Collaborate effectively with our teaching and learning team to meet the needs of our learners
* Capacity management analysis to ensure full service usage, value for money and upgrades when necessary
* Processing requests for data integration from schools MIS system via a secure third-party company (Wonde) and Wonde refreshes
* Carry out any other duties commensurate to the needs of the business, or as requested by your designated Line Manager or Senior Leadership Team
Skills, knowledge and experience required for this role:
* Good time management skills
* Staff must have proper and professional regard for the ethos, policies and practices of the company, and maintain high standards in their own attendance and punctuality
* Building relationships rooted in mutual respect, and at all times observing proper boundaries appropriate to staff’s positions
* Showing tolerance of and respect for the rights of others
* Not undermining fundamental British Values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs
* Flexible approach to working
* Ability to use own initiative
* Good data analytical skills
* Good knowledge of the education & skills sector
* Excellent communication skills
* Good problem-solving skills
* High level of self-motivation
* Demonstrate high levels of resilience
* High level of dependability
* Good team working skills-ability to work and liaise with colleagues across all businesses
* Work is accurate with good attention to detail
* Polite, professional manner
* Negotiation skills
* Decision making skills
* Full knowledge of Microsoft suite
Qualifications required for this role:
English and Maths GCSE A*- C, 5 – 9 or equivalent – Essential
Safeguarding knowledge and understanding – Essential
Confident in using ICT for a range of purposes – Essential
The above accurately reflects the duties and skills as an After-Sales Support Advisor with EDClass Ltd.
This role is not remote and is based in our office in Dinnington, Sheffield. Within this role we are open to full time, part time and term time only applicants.
£27,000 full time role, 40 hours a week.
Please note that Job Specifications may be subject to changeBefore You Apply
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