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Customer Support Advisor

Job Posted: a day ago

Salary: £ 26,000 - 27,000 / Annum
Job Type: Contract
Location: BL9, Bury, Greater Manchester

Expire in: a month

Job Description

Customer Support

15–18 Month Fixed-Term Contract

We're recruiting on behalf of a well-established market-leading business looking to add a Customer Support & Scheduling Coordinators to their busy frontline team.

This is a varied role combining customer service and engineer scheduling, perfect for someone who enjoys working in a fast-paced environment where no two days are the same. You'll be a key point of contact for customers while ensuring field engineers are scheduled efficiently to deliver an excellent service.

What's On Offer

  * £26,000 – £27,000 salary

  * Company pension

  * On-site parking

  * Referral programme

  * Supportive team environment

What You'll Be Doing

  * Handling customer enquiries via phone and email.

  * Providing first-line support and resolving customer issues where possible.

  * Building strong customer relationships and delivering outstanding service.

  * Coordinating engineer diaries, appointments, and workloads.

  * Prioritising urgent callouts and planned maintenance visits.

  * Liaising with engineers, customers, suppliers, and internal teams.

  * Keeping accurate records and providing regular updates on job progress.

What We're Looking For

  * Previous experience in Customer Service, Scheduling, Coordination, Planning, or Technical Support.

  * Excellent communication and organisational skills.

  * Strong attention to detail and the ability to manage multiple priorities.

  * A proactive, solutions-focused approach.

  * Confidence working in a busy environment and communicating with both customers and field-based teams.

This is an excellent opportunity to join a successful business and develop your skills across two key operational functions

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support Advisor job near me in BL9, Bury, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!