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Customer Support Advisor
Job Posted: 5 hours ago
Salary: £ 25,000 - 26,200 / Annum
Job Type: Permanent
Location: Glasgow
Expire in: a month
Job Description
Service Support Advisor - Glasgow - Salary up to £26,200
As a Service Support Operator, you'll be the first point of contact for incoming calls, emails, and work requests. You’ll handle queries with professionalism, route issues to the right teams, and ensure everything runs smoothly across departments.
Key Responsibilities:
Manage and respond to calls and emails, ensuring accurate logging and efficient routing.
Escalate issues appropriately and follow up to resolution.
Use client systems, internal platforms, and Microsoft Office tools confidently.
Support with general administration tasks and ad hoc duties.
Contribute to the ongoing improvement of service processes and customer satisfaction.
Promote health, safety, and quality standards within the workplace.
Collaborate with colleagues and provide support during holidays and absences.
Person Specification:
Excellent communication and interpersonal skills
A confident phone manner
Strong IT literacy (Outlook, Word, Excel)
Experience in a customer service or service desk environment
A willingness to learn, adapt and grow
Salary & Benefits:
Salary up to £26,200 (depending on experience)
25 days annual leave plus bank holidays
Company pension scheme at 4Before You Apply
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- Date of birth.
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Looking for your next career move? Join a top company hiring Customer Support Advisor job near me in Glasgow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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