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Customer Support Agent

Job Posted: 21 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Kilmarnock

Expire in: 6 days

Job Description

Customer Support Agent

£26,000 - Full Time permanent position

Kilmarnock - Halo building

Start date - 20th July

Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.

This is an exciting opportunity to work for a global debt purchase and collection company.  You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home.  This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.

What your day looks like

Help customers who are experiencing complex personal circumstances

Discuss, empathise, and encourage disclosure of information to allow you to help customers

Communicating with customers and third parties via telephone, email, letter & live chat

Work together with your team and share best practices to improve our service continually

What we expect from you

Deliver great conversations and customer outcomes – by phone and in writing

Maintain consistently high standards of quality during customer interactions

Know Your Customer – Take the right approach, not necessarily the normal approach

Efficiently managing your caseload within agreed targets

Comfortable using multiple systems and Microsoft packages

Adhere to our values

Committed to always doing our best work

Accountable for our actions

Respectful in our interactions with each other

Ethical in every situation

Successful because we work together as a team

The perks (who doesn’t love a perk or two) ✓ Monthly/Quarterly recognition programme and incentives throughout the year ✓ Ability to earn annual bonus ✓ Hybrid/Flexible hours of work – Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends

If interested in this exciting opportunity, please hit apply or contact me at (url removed) for more information.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Support Agent job near me in Kilmarnock! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!