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Customer Support Agent
Job Posted: 8 hours ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: CT9, Margate, Kent
Expire in: a month
Job Description
Customer Support Assistant
Margate
Salary: £27,000 - £28,000 DOE
Full-time Monday to Friday 40 hrs | Permanent
Brilliant benefits | Long-term progression | Secure industry
Are you passionate about delivering exceptional customer service and ready to join a thriving, forward-thinking organisation?
Why join our client?
* You’ll be part of a collaborative and supportive working environment with clear opportunities for career progression. Working within a company that values precision, communication, and customer satisfaction, you’ll have the chance to develop extensive product knowledge while playing a key role in driving customer excellence.
Key responsibilities:
* Manage and monitor all incoming RMAs, identifying fault patterns and fixing them promptly
* Review processes for efficiency and implement cost-effective improvements
* Build strong working relationships with external partners, including service centres and coast guards
* Respond to customer enquiries across multiple channels in a professional and empathetic manner
* Document and escalate customer issues and feedback accurately
* Act as a liaison between customer service, production and senior leadership
* Support health & safety, and quality standards in all activities
* Oversee facilities and contribute to building management duties
What we’re looking for:
* Excellent communication and relationship-building skills
* High-level computer literacy and confident multi-tasking ability
* A positive, solutions-driven mindset
* Commitment to continuous improvement and quality service
* Experience in a technical customer support environment is advantageous
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About Morgan Jones:
Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website.
Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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Looking for your next career move? Join a top company hiring Customer Support Agent job near me in CT9, Margate, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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