Hiring Now: Customer Support Assistant Near You – Apply Today!
Your Next Customer Support Assistant Job Starts Here – Apply Now!
Customer Support Assistant
Job Posted: 19 hours ago
Salary: £ 24,000 - 24,000 / Annum
Job Type: Permanent
Location: Newstead, Nottinghamshire
Expire in: a month
Job Description
PS Ltd is seeking a dedicated and proactive Customer Support and Portal Assistant to join our client in Newstead (NG15). In this role, you will be the first point of contact for our customers, providing exceptional service and support via all communication platforms. The ideal candidate will possess strong customer service skills with strong admin proficiency. E-commerce exposure would also be beneficial.
Hours -
Monday to Thursday - 8.30am-4.30pm
Friday - 8.30am - 3.30pm
£12.75ph
Responsibilities
* Serve as a first point of contact for customer enquiries, providing knowledgeable, courteous support via telephone and email
* Respond promptly and effectively answering internal order queries
* Process sales orders received through email and various e-commerce platforms
* Maintain and update client information within the CRM and internal databases
* Generate and manage pro-forma invoices accurately
* Investigating customer rejects
* Set up and maintain client details within the company’s internal database
* Collaborate closely with sales and design teams to ensure seamless customer experiences
* Continuously monitor and improve portal usage and customer interaction, identifying opportunities to enhance portal functionality and user experience
Experience
* Have prior experience in customer service or a similar administrative/portal-focused role
* Be passionate about delivering excellent customer service and support
* Be enthusiastic and motivated
* Be highly organised with exceptional attention to detail
* Show excellent interpersonal skills accompanied by a professional and friendly telephone manner
* Have an intermediate knowledge of Microsoft Office programmes.
* Possess excellent written and verbal communication skills, with strong spelling and grammar accuracy essential for customer correspondence and portal entries
To apply for this Customer Support and Portal Assistant Position, please do so online and we will be in touchBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Support Assistant job near me in Newstead, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).