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Customer Support Coordinator
Job Posted: 2 hours ago
Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne & Wear
Expire in: a month
Job Description
As a Customer Account Co-ordinator, you’ll be the main point of contact for our clients—managing enquiries, processing orders, resolving issues, and ensuring every customer feels valued. You’ll work closely with internal engineering and estimating teams to deliver a smooth end-to-end service and maintain strong ongoing relationships.
Job Responsibilities:
* Manage customer accounts and respond to enquiries via phone, email and CRM systems
* Process orders, track shipments and update customers with accurate information
* Resolve complaints or issues efficiently and professionally
* Coordinate between sales, logistics and finance teams to ensure seamless service
* Maintain accurate records of interactions, invoices and order histories
* Build strong relationships with both new and existing customers
* Identify opportunities to improve processes and customer satisfaction
Experienced required:
* Previous experience in customer service, account management, sales support or admin
* Excellent communication skills (written and verbal)
* Strong organisation and attention to detail
* Confident working with CRM systems, spreadsheets and administrative tools
* Problem-solver with a proactive, positive attitude
* Able to manage multiple tasks and deadlines at onceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Support Coordinator job near me in Newcastle upon Tyne, Tyne & Wear! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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