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Customer Support Coordinator

Job Posted: 5 hours ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: BN1, Brighton, Brighton and Hove

Expire in: a month

Job Description

If you have excellent customer service experience and are great at handling high volumes of inbound customer service calls then a Customer Support Coordinator role with this well-established employer in the Brighton area could be your perfect new job. Initially covering a period of Maternity Leave this role is a 12-month Fixed Term Contract but in that time could lead to an extension or permanent job offer. The start date will ideally be 1st June 2026.

It’s a very busy customer support team so coming with previous phone based customer service skills such as from a call centre or customer service administrator role is key.

Job duties:

  * First point of contact for customers across two brands

  * Handling a high volume of customer enquiries via incoming calls, emails and live chat owning the query through to resolution

  * Working with financial / payroll information and all associated administration duties, a good grasp of basic maths and calculating percentages is needed

  * Ensuring tasks are completed in agreed timescales while following best practice

  * Supporting other teams with customer service and administration tasks as necessary

Skills & experience required:

  * Phone based customer service experience is essential

  * Excellent written and verbal communication skills

  * A high level of accuracy and attention to detail and administration skills

  * Ability to multitask in a busy environment

  * Customer focused, able to handle queries and complaints in a professional manner

  * Maths skills for basic calculations and working out percentages

  * Ability to work with a variety of technical systems

Salary, Hours and Company benefits:

  * £25,000 rising to £26,000 after successful completion of 6-month probation period

  * 37.5 hours per week, working 8.30am to 4.30pm Monday to Friday but with one late shift of 11.30am to 7.30pm per week. One weekend (10am to 4pm Saturday and Sunday) every 5 weeks with two weekdays off around it

  * 25 days holiday plus Bank Holidays

  * Birthday off

  * Cycle to Work scheme

  * Regular social events

  * Employee Assistance Programme

  * Retail / shopping discounts scheme

  * Hybrid working

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy

Before You Apply

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