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Customer Support Coordinator
Job Posted: 16 hours ago
Salary: £ 22,000 - 24,000 / Annum
Job Type: Permanent
Location: Horley, Surrey
Expire in: a month
Job Description
We’re delighted to be supporting our Horley-based client in their search for a Customer Support Coordinator to join their growing team. This is an exciting opportunity for someone with a strong customer service background, excellent Excel skills, and a sharp analytical mindset to develop their career in a varied and rewarding role.
Customer Support Coordinator
Location: Horley (Hybrid working available after training – minimum 2 days in the office)
Salary: £22,000 – £24,000 (DOE)
Hours: Monday to Friday, 9am–5pm (35 hours per week)
What’s in it for you:
* Competitive salary package
* Hybrid working (after training)
* Pension scheme
* Holiday increases with length of service (starting at 20 days, rising to 25)
* Holiday EXTRA – option to buy up to 5 extra days per year
* Employee Assistance Programme (health/legal/counselling)
* Award bonus scheme
* Simply Health
* Season Ticket Loan
* Social events including summer BBQ and festive celebrations
The Role:
As a Customer Support Coordinator, you’ll be at the heart of the customer journey—responding to queries, processing orders, and supporting users with access to online platforms and data. You’ll ensure timely, accurate service delivery while maintaining the company’s reputation for outstanding customer care.
Key Responsibilities Include:
* Responding to customer queries by phone and email, delivering friendly, efficient support.
* Managing the Customer Support inbox and handling assigned tasks promptly.
* Processing online access and data hosting orders, investigating and resolving anomalies.
* Maintaining accurate customer logs and data within the CRM.
* Supporting new user onboarding – checking data, issuing logins, and guiding users.
* Helping customers navigate the platform – scheduling reports and assisting with user queries.
* Escalating technical or complex queries when necessary.
* Collaborating with the Customer Success team to resolve any complaints.
* Keeping detailed communication records through calls and follow-up emails.
About You:
To succeed in this role, you’ll need to bring:
* Excellent customer service skills with a friendly, professional manner.
* Clear and engaging communication – both written and verbal.
* Strong organisational skills with the ability to multitask and manage a high volume of queries.
* A proactive approach to learning and resolving issues.
* Confidence using Excel, with the ability to understand and interpret spreadsheets and graphs.
* An analytical mindset and a strong attention to detail
* A team-player attitude and willingness to adapt to varied tasks across the business.
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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