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Customer Support Coordinator
Job Posted: 14 hours ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Gillingham
Expire in: a month
Job Description
Service Support Coordinator
Gillingham
A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a highly organised, detail oriented Service Support Coordinator to join their team and play a vital role in delivering exceptional customer service and operational support.
Package
£26-28,000
Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme
Main Responsibilities
As a Service Support Coordinator, you'll be the backbone of our service team, ensuring continuity and efficiency in our day-to-day operations.
Coordinating planned maintenance and remedial works with clients and engineers.
Providing cover for Account Handlers, maintaining strong client relationships in their absence
Preparing risk assessments and method statements for planned maintenance
Responding to emergency call-outs within agreed KPIs
Handling client enquiries promptly and professionally
Managing administrative tasks such as data entry, job bookings, and communication via email and phone
Processing paperwork including worksheets and purchase orders in line with ISO procedures
Supporting the wider service team and stepping in where needed to ensure seamless service delivery
Ensuring all works are delivered within KPI deadlines and are financially and commercially sound.
Knowledge and Experiences
A background in customer service, ideally within a technical or service-based industry
Proficiency in Microsoft Office applications
A good understanding of financial processes such as budgeting and job costing
A willingness to learn industry-specific compliance and regulations
High levels of integrity, empathy, and resilience
Excellent written, verbal, and numerical skills with a confident telephone manner.
If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, we would love to hear from you, please apply now! If your application is successful a 4way member will be in touchBefore You Apply
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