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Customer Support Engineer – In House
Job Posted: 10 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: WA4, Appleton Thorn, Warrington
Expire in: a month
Job Description
Job purpose
To provide service, repairs and calibrations to customers’ food testing equipment as required as per manufacturer’s specification.
Duties and responsibilities
• Provide remote support to UK & International customers. Investigating and troubleshooting issues.
• Assist with in-house QA, repairs and service for Customer and Company Equipment and Products.
• Assist with manufacture and design and development work of companies own product when required.
• Complete On-Site repairs, maintenance and calibration as required.
• Liaise with the Service Manager and Service Co-ordinator to prioritise and plan work schedules.
• Ensure equipment is calibrated to traceable standards
• Assist with Laboratory Services including sample testing and application development.
• Manage allocated stock of parts/consumables
• Follow procedures for technical processes in line with ISO requirements and advise accordingly
• Ensure the completion of prompt accurate documentation
• Adhere to all relevant customer site procedures
• Execute customer visits in line with agreed schedules and procedures
• Adherence to all Company policies and procedures
• Any other relevant duties as required
Person Specification
Essential
• Proven experience in similar role.
• Relevant qualification in electronic and/or electro-mechanical systems.
• Excellent working knowledge of Computing & Software, programming/debugging.
• Ability to work as part of a team, and ability to plan and work on own initiative.
• Attention to detail.
• Ability to diagnose and problem solve.
• Good planning skills.
• Excellent customer interaction skills.
• Ability to manage self and time.
• Able to work under pressure.
• Problem solving skills.
• Full UK driving license.
Desirable
• HND qualification or above in Engineering, Electronics and/or software.
• PLC and SCADA/HMI experienceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Support Engineer – In House job near me in WA4, Appleton Thorn, Warrington! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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