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Customer Support Engineer
Job Posted: 15 hours ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Stamford
Expire in: a month
Job Description
Customer Support Engineer
Due to increased global demand our client based near Stamford has immediate, long-term opportunities for experienced and dedicated Customer Support Engineers to join their busy team. Apply now to join a global leader in power test equipment and become part of their enthusiastic, highly skilled team in a rapidly growing business.
Key Responsibilities:
Provide front-line customer support via phone, email, remote connection, or on-site
Handle warranty claims and ensure timely and satisfactory resolutions
Perform electro-mechanical diagnostics, testing, and repairs down to component level
Carry out commissioning, training, and maintenance work at customer sites worldwide
Create and manage documentation including risk assessments, reports, and certifications
Ensure service activity is logged and tracked using SAP B1 system
Support trend analysis and identify improvement opportunities
Liaise with internal departments (Sales, Design, Production) to support customer satisfaction and continuous improvement
Follow all company quality, H&S, and international trade compliance standards Requirements:
Minimum ONC or equivalent in Electrical Engineering
5+ years’ experience in a similar customer support or service engineering role
Strong background in industrial control systems
Proficient in Microsoft Office and ERP systems (SAP preferred)
Valid passport and Full UK Driving License
Willingness to travel worldwide, occasionally at short notice, including weekends Hours and pay:
38 hours per week
Working Hours - Monday to Thursday 07:30 to 16:30 30 mins lunch. Friday 07:30am – 11:30am
salary £35k
Overtime @ 1.33 for the first 4 hrs @ 1.5 afterBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Support Engineer job near me in Stamford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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