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Customer Support Engineer

Job Posted: 17 days ago

Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Cambridge

Expire in: 11 days

Job Description

Customer Support Engineer
 Cambridge | Hybrid (3 days on site)
 £30k - £40k 

 Are you technically curious with a background in RF or electronics, and enjoy breaking down complex issues?
 Do you like diagnosing issues, digging into hardware and software, and seeing a problem through to resolution?
 
We're supporting an innovative technology company operating in the defence, government and telecom sectors, currently going through a period of strong growth. They're looking for a technically sound Customer Support Engineer to join their Cambridge team, providing first-line support across a product line that spans specialist hardware and software.

 What you'll be doing:

Providing first-line technical support to customers on an industry leading hardware/software product line, covering signal and sensor technology, analysis tooling, and network diagnostics.
Explaining complex technical issues and solutions clearly to customers.
Diagnosing and resolving issues first-hand, escalating where necessary.
Reviewing and developing technical documentation.
Working closely with engineering teams to feed back on recurring or complex issues.What we're looking for:

Solid grounding in RF fundamentals.
A curiousmindset with a passion for technology (this could be shown through employment or hobbies)
Basic exposure to Linux and networking.
Comfortable working hands-on with both hardware and software.
Strong communication skills, with the ability to translate technical detail for non-technical audiences.Nice to have:

Broader RF specialisms (e.g. signal-location techniques, wider analysis experience).
Prior support or helpdesk experience.
 Keen to express your interest, or find out more?
 Option 1: Click the apply button (don't worry, we'll discuss your CV before submitting)
 Option 2: Drop me a message on LinkedIn (Rachel Bush – SoCode Recruitment)

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Looking for your next career move? Join a top company hiring Customer Support Engineer job near me in Cambridge! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!