Hiring Now: Customer Support Engineer Near You – Apply Today!

Your Next Customer Support Engineer Job Starts Here – Apply Now!

Customer Support Engineer

Job Posted: 35 minutes ago

Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: Wappenham, West Northamptonshire

Expire in: a month

Job Description

Customer Support Engineer – International

Wappenham | Competitive Salary

We’re working with a specialist technology business that designs, manufactures and supports advanced communication and network systems for aviation, defence, government and other critical communications customers worldwide.

Their technology includes Datalink systems, Network Monitoring and Network Voting systems, and air-to-ground communication links, with projects spanning fixed sites, mobile locations and ships.

We’re looking for a Customer Support Engineer – International to join the technical team in Wappenham. This is a highly customer-facing role providing hands-on technical support across UK and international customer projects.

Approximately 70% of the role is site-based, with the remaining 30% split between office and remote working. Worldwide travel is an important part of the position.

Key Responsibilities

  * 

    Conduct UK and worldwide site surveys across fixed, mobile and ship locations

  * 

    Install, commission and maintain Datalink, Network Monitoring and Network Voting systems

  * 

    Commission air-to-ground communication links worldwide

  * 

    Carry out Factory Acceptance Testing and customer trials

  * 

    Write trial plans and support customer demonstrations

  * 

    Carry out second-line repairs within the workshop

  * 

    Order and pack installation materials

  * 

    Arrange shipping and customs documentation

  * 

    Produce technical publications, system manuals and white papers

  * 

    Develop and deliver technical training on equipment

  * 

    Capture customer requirements to support Sales

  * 

    Provide ongoing technical support and maintenance at customer sites

What We’re Looking For

  * 

    Proven experience in technical operations and customer-facing environments

  * 

    Background in communications, defence, aviation or a similar technical sector

  * 

    Experience with installation, commissioning and maintenance of communication systems

  * 

    Strong project coordination and problem-solving skills

  * 

    Excellent communication and stakeholder management abilities

  * 

    Ability to explain technical information to both end-users and senior stakeholders

  * 

    Experience with technical documentation, reporting and compliance

  * 

    Customer-focused approach with strong attention to detail

  * 

    Experience delivering technical training would be advantageous

  * 

    Ability to work effectively under pressure and adapt to changing priorities

  * 

    Willingness and ability to travel extensively throughout the UK and internationally

The Opportunity

This is an excellent opportunity for a Customer Support Engineer – International to work on technically interesting communication systems, supporting customers from initial site surveys through to installation, commissioning, trials and ongoing maintenance.

Based in Wappenham, the Customer Support Engineer – International will have the opportunity to work on projects across the UK and worldwide within a specialist communications and defence technology environment.

If you're an experienced communications or technical field engineer looking for a Customer Support Engineer – International position with significant international travel, we'd like to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support Engineer job near me in Wappenham, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!