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Customer Support Engineer
Job Posted: 7 days ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Bedford, Bedfordshire
Expire in: 21 days
Job Description
Bedford 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
* Act as the first line of support for customer incidents, problems, and service requests.
* Diagnose and troubleshoot technical issues, working across customer environments.
* Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
* Provide an exceptional support experience via email, phone, and remote sessions.
* Mentor customers and help them better understand and manage their own systems.
* Deploy hotfixes, perform system upgrades, and support software rollouts.
* Maintain accurate records in the service management system.
* Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
* Strong technical troubleshooting experience especially within application support or similar roles.
* Confident supporting unified communications or contact centre platforms.
* Hands-on experience with Windows Server administration.
* Familiarity with telephony troubleshooting, networks, and endpoint diagnostics.
* Continuous residency in the UK for 3 or more years.
Desirable:
* A background supporting a proprietary software application.
* Experience working with unified communications solutions.
* Familiar with executing common administrative tasks on Microsoft Windows Server.
* Experienced in diagnosing telephony issues between networked endpoints.
* Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
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