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Customer Support Executive
Job Posted: an hour ago
Salary: £ 25,000 - 27,500 / Annum
Job Type: Permanent
Location: Havant, Hampshire
Expire in: a month
Job Description
Customer Support Executive £25K-£27,500K Havant Office Based
An exciting and varied opportunity for a Customer Support Executive to work with our client who prides themselves on delivering exceptional customer service to their clients.
Your position will be to provide exceptional customer service, using your strong communication and administration skills, processing orders, dealing effectively and confidently with a variety of customer enquiries by telephone, email, social and web.
You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue.
This is an exciting opportunity for an individual to really grow and develop their career within a company that will support, train, and develop you on this journey.
Role duties:
* Process customer orders accurately and in compliance with company policy and procedures.
* Monitor order status, communicating any issues to customers.
* Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.
* Respond to customer enquiries providing after sales support and advice.
* Accurately maintain records of customer on the CRM system.
* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
You will bring with you:
* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.
* Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
* Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.
* Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.
* Ability to keep calm under pressure.
* Ability to adapt to changing priorities and work well in a fast-paced environment.
* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.
* Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)
Benefits:
* 36.5-hour week Mon to Thurs 9am - 5pm and Fri 9am - 4pm
* 33 days Holiday per year (including Bank Holidays)
* Training and development
* Pension Scheme
* Private Health
* Beautiful, friendly office environment
* Free Parking
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Looking for your next career move? Join a top company hiring Customer Support Executive job near me in Havant, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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