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Customer Support Executive
Job Posted: 10 hours ago
Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Northampton, West Northamptonshire
Expire in: a month
Job Description
Customer Support Executive
Brackmills, Northampton | up to £26,000 |
Monday–Friday, 8:30am–5:00pm or 9:00am–5:30pm | Permanent
We’re recruiting on behalf of our client, an award-winning contract testing laboratory based in Brackmills, Northampton. Recognised for their innovation and positive impact, they provide high-quality testing and analytical services to healthcare, commercial and public sector clients across the UK.
They’re now looking for a Customer Support professional to join their growing team. Working within a fast-paced environment, you’ll play a key role in ensuring customer satisfaction through efficient communication, coordination, and support.
The Role
You’ll act as a vital link between the laboratory team and their customers – handling enquiries, processing orders, updating clients on sample progress, and ensuring accurate data entry within internal systems. You’ll need to be organised, detail-focused and confident communicating with a wide range of customers.
Key Responsibilities
* Provide day-to-day support to clients, responding promptly to enquiries and requests
* Dealing promptly with customer queries using ZOHO ticket & CRM system.
* Liaise closely with laboratory teams to ensure client deadlines and requirements are met
* Produce and issue reports, certificates, and other documentation in line with company standards
* Maintain accurate records and assist with administrative tasks to support ongoing projects
* Contribute to continuous improvement initiatives within the customer service process
* Responsible for building and strengthening the customer relationship
* Managing expectations and being the trusted point of contact for all
* Liaising with business functions to support both the customer and the business
* Coordination and resolution of customer queries
About You
* Previous experience in customer service, administration, or office support role
* Confident communicator with strong written and verbal skills
* Excellent organisational skills and attention to detail
* Able to multitask and work efficiently in a fast-paced environment
* Comfortable using Microsoft Office and data management systems
* A positive, proactive and professional approach to problem solving
* Ability to multitask and prioritise activities based on commercial significance
Why You’ll Love It Here
This is a brilliant opportunity to join a highly respected organisation that truly values its people. You’ll be part of a collaborative and forward-thinking team, working in a role that offers variety, responsibility, and genuine progression opportunitiesBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Support Executive job near me in Northampton, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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