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Customer Support

Job Posted: 15 days ago

Salary: £ 13.5 - 13.5 / Hour
Job Type: Contract
Location: Sittingbourne, Kent

Expire in: 13 days

Job Description

Customer support opportunity - Sittingbourne - Hospital to Home service - High volume call experience required

Peopleforce Recruitment are actively searching for an experienced customer support agent to join our long-standing healthcare client based in Sittingbourne. The role as customer support agent involves supporting patients by easing their transition out of hospital back into their homes. You will be handling a high volume of calls daily and will need to be prepared to have difficult conversations, given the nature of the role.

We are looking for a friendly people person, who can be empathetic, patient and understanding with patients. Additionally, we will need someone who is confident on the phone and can take a high volume of calls daily. You will be supported with a 3 month training programme and will not be thrown in at the deep end.

  * This role is full time, Mon-Fri and 7.5 hours per day. You will mix between 08:00-20:00 shifts and these are to be completed in a week block once every 2 months. This can include completing shifts from 08:00 - 16:30, 09:00-17:30, 10:00-6:30 and 11:30-20:00.

  * £13.50 per hour

  * 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75

On call duties

  * Two overnight segments per month (Monday–Friday):

  *   

      * 8:00 PM – 8:00 AM

  * Weekend overnight segments:

  *   

      * Saturday: 5:00 PM – 9:00 AM (Sunday morning)

      * Sunday: 5:00 PM – 8:00 AM (Monday morning)

  * One weekend daytime segment:

  *   

      * Saturday: 1:00 PM – 5:00 PM or

      * Sunday: 9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM

Benefits
Option to work 1 day from home every week
Opportunity for overtime paid at an enhanced rate
Free on-site parking
Onsite canteen including a Starbucks station
Onsite gym including a peloton bike

Responsibilities

  * Arrange patient deliveries via telephone and email

  * Answer enquiries from patients and stakeholders

  * Use of database to log all patient and healthcare professional communication

  * Team leader will advise daily workload to complete

  * Communicate via email and phone with stakeholders

  * Meet internal targets

  * Updating of patient records, processing chemist orders, prescription collection, pump troubleshooting & uplifts

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Looking for your next career move? Join a top company hiring Customer Support job near me in Sittingbourne, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!