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Customer Support

Job Posted: 7 days ago

Salary: £ 14.9 - 14.9 / Hour
Job Type: Contract
Location: Abingdon, Oxfordshire

Expire in: 21 days

Job Description

Customer Service Specialist – Occupational Health - Abingdon

12 month contract

Peopleforce Recruitment are hiring for a Customer Service Specialist in Abingdon for one of our leading healthcare partners. This role is part of the Occupational Health Customer Service team. You’ll be the first point of contact for customers, helping them book services, answer questions, and make sure everything runs smoothly.

Your work directly impacts customer experience and helps ensure services are delivered efficiently and on time.

What you will do

Customer support

  * Answer customer queries by phone and email

  * Provide clear, helpful, and professional support

  * Solve issues quickly and accurately

  * Manage and process Occupational Health bookings

  * Open and manage clinic schedules

  * Make sure appointments are correctly set up

  * Work with internal teams (clinical, lab, etc.) to resolve queries

  * Liaise with external suppliers to ensure services run smoothly

  * Act as a link between customers and internal teams

  * Follow standard procedures and service guidelines

  * Meet KPIs and service targets (SLAs)

  * Complete general administrative tasks

  * Help keep processes accurate and efficient

Skills and experience needed

Essential

  * Good written and spoken communication skills

  * Strong IT skills (Word, Excel, Outlook)

  * Ability to prioritise and manage workload

  * Customer-focused mindset

  * Good problem-solving skills

Desirable

  * Previous customer service experience

  * Experience with Salesforce

  * Experience in healthcare or a service-based environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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