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Customer Support Operator
Job Posted: a day ago
Salary: £ 26,200 - 26,200 / Annum
Job Type: Permanent
Location: G52, Scotstoun, Glasgow City
Expire in: a month
Job Description
Anderson Knight is recruiting a Customer Support Operator for a respected and growing company based in Glasgow.
This role is central to delivering a high level of support to clients and internal teams by effectively handling incoming communications and ensuring requests are managed accurately and promptly.
The position is fully office-based and operates on a 4-week rolling shift pattern, covering 5 days over 7 with a weekly average of 40 hours. The shifts include early, mid, and weekend coverage (detailed below).
Salary : £26,200
Working Pattern:
• Rotating 4-week shift pattern
• 5 days over 7
• Mixture of early, mid, and weekend shifts
• Example shifts include:
o 08:00–16:00
o 10:00–20:00
o 08:00–20:00 (weekends)
o Some weeks include weekdays off
Key Responsibilities:
• Professionally manage inbound calls, emails, and automated work requests.
• Log service requests accurately using in-house and client systems.
• Direct queries to appropriate teams/departments and manage follow-ups or escalations as required.
• Follow client-specific scripts and procedures to ensure service consistency.
• Support with ad-hoc administrative tasks and help ensure smooth departmental operations.
• Collaborate closely with service desks and other departments to meet deadlines and SLAs.
• Contribute to continuous improvement efforts across systems and service quality.
Ideal Candidate:
• Previous experience in a customer service or call-handling role.
• Strong communication and interpersonal skills.
• Competent in Microsoft Office and adaptable to multiple systems.
• Able to multitask in a high-paced environment with attention to detail.
• Team-oriented and proactive, with the ability to work independently.
• Reliable and flexible to support shift coverage and department needs.
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Looking for your next career move? Join a top company hiring Customer Support Operator job near me in G52, Scotstoun, Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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