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Customer Support Representative

Location: Remote, UK

Salary: £12 – £15 per hour (£23,400 – £29,250 per annum equivalent, based on a 37.5-hour week)

Job Type: Full-Time

Reference: VC-CSR-009

Reporting To: Customer Operations Manager (Client Side)

About the Role

Vita CV is currently recruiting on behalf of our client, an established UK business looking to appoint a Customer Support Representative on a full-time, fully remote basis. This is suited to candidates with prior customer support experience who can work effectively in an independent home-based environment.

Role Overview

The Customer Support Representative will handle a broad range of customer enquiries, support internal teams with case resolution, and contribute to ongoing service improvements through team collaboration.

Key Responsibilities

•        Handle inbound customer enquiries across email, phone, and chat

•        Investigate and resolve customer issues with appropriate follow-up

•        Collaborate with internal teams remotely to resolve complex cases

•        Maintain accurate case records and CRM data after each interaction

•        Identify trends in customer feedback and contribute to process improvements

•        Support new team members through virtual buddying and knowledge sharing

•        Follow agreed service standards and response-time expectations

Candidate Requirements

•        At least 1–2 years of experience in customer service or customer support

•        Strong written and verbal communication skills in English

•        Confident handling complex enquiries with empathy and clarity

•        Comfortable using CRM platforms and standard support tools

•        Ability to work both independently and collaboratively via remote tools

•        Reliable, organised, and solutions-focused

•        A stable home internet connection and a quiet workspace suitable for customer calls

Desirable Experience

•        Experience with Zendesk, HubSpot Service Hub, or Freshdesk

•        Previous exposure to multi-channel customer support environments

What This Role Offers

•        Fully remote, UK-wide working arrangement

•        Full-time stable role with clear progression routes

•        Collaborative team environment with defined service standards

•        Opportunity to take ownership of customer outcomes.