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Customer Support Representative

Job Posted: 4 days ago

Salary: £ 26,277 - 26,277 / Annum
Job Type: Permanent
Location: Shipley, Bradford

Expire in: 23 days

Job Description

Location: Shipley, West Yorkshire (office-based, with hybrid opportunities after 6 months subject to KPI achievement)
Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)
Salary: £26,277.50 basic + progression to £30K+ OTE (subject to KPI attainment and progression after 6 months)

We’re currently recruiting for a Customer Support Representative to join a fast-paced, customer-focused operations team within a growing and forward-thinking organisation.

This is a varied role where you’ll be supporting customers across multiple channels, including phone, email, webchat and messaging platforms. You’ll play a key part in ensuring customers receive a professional, efficient and consistent service throughout their journey.

The Role

As part of a dynamic operations team, you’ll handle a wide range of customer enquiries, taking ownership of queries and working towards resolution. The role involves a mix of inbound calls and digital communication, with flexibility required depending on business needs.

Key responsibilities:

  * Managing customer enquiries across phone, email, webchat and other digital channels (up to 40 calls per day)

  * Taking ownership of queries from initial contact through to resolution

  * Supporting customers with account queries, service information and appointment bookings

  * Logging and managing complaints, ensuring clear communication throughout

  * Working collaboratively with internal teams to resolve customer issues

  * Accurately updating systems and maintaining detailed records

  * Meeting performance targets and KPIs in a fast-paced environment

About You

  * Previous experience in a customer service or contact centre environment (2+ years preferred)

  * Confident communicator with strong interpersonal skills

  * Able to manage a high volume of enquiries and prioritise workload effectively

  * Comfortable working to targets and performance metrics

  * A proactive and adaptable approach, with the ability to handle a varied workload

  * Strong IT skills and experience using multiple systems

Experience & Qualifications:

  * Minimum 2 years’ experience in a customer service environment.

  * GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.

Interested? Apply now

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