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Customer Support & Service Coordinator

Job Posted: 6 days ago

Salary: £ 26,400 - 26,400 / Annum
Job Type: Permanent
Location: Newton Abbot

Expire in: 22 days

Job Description

An established and growing business is looking to expand its central support function with the addition of a Customer Support & Service Coordinator.

 This is a varied, fast-paced role where you'll be at the centre of customer interaction, supporting service operations, driving after sales activity, and helping grow the product support side of the business.
 
If you enjoy speaking with customers, spotting opportunities, and keeping things organised behind the scenes, this will suit you.
 
The Role
 You'll play a key part in supporting customers throughout the lifecycle of their equipment, from maintenance reminders through to service bookings and repairs.
 
Working closely with internal service teams, you'll ensure issues are identified early, communicated clearly, and resolved efficiently.
 
Key Responsibilities
  
Contact customers to promote servicing, repairs, and maintenance plans 
Monitor diagnostic systems and maintenance alerts 
Support with maintenance scheduling and system updates 
Prepare and provide maintenance and service quotations 
Assist with extended warranty plans 
Upsell parts, servicing, and support packages 
Carry out follow-up calls to maintain strong customer relationships 
Liaise with service teams to report and resolve equipment issues 
Work across multiple systems to track and manage customer activity  What We're Looking For
  
Confident communicator, particularly over the phone 
Comfortable using systems and picking up new technology quickly 
Organised, proactive, and able to manage multiple tasks 
Strong customer service mindset with a commercial edge 
Able to work both independently and as part of a team  A background in customer service, service coordination, or a similar role would be ideal.
 
What's on Offer
  
Pension scheme 
Life assurance 
Free parking 
Staff discounts 
Company social events  Interested? Apply today 

Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client

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Bank details.
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