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Customer Support Specialist

Job Posted: 11 days ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: BN15, South Lancing, West Sussex

Expire in: 16 days

Job Description

The Customer Support Specialist will manage and coordinate all aftersales enquiries from end users (homeowners), delivering a seamless and high-quality customer experience. The role is responsible for driving revenue growth through direct-to-consumer (D2C) engagement, maximising margin on every opportunity, and ensuring complete customer satisfaction from enquiry through to order completion.

The role will play a key part in shaping the aftersales and D2C offering, establishing best practices, and driving commercial performance, requiring a proactive and adaptable approach.

What you will be doing:

  * Delivering an outstanding customer experience by responding promptly and professionally to all enquiries across phone, email, and web.

  * Supporting customers throughout their buying journey, from first contact to final order, ensuring their needs are clearly understood and met.

  * Guiding customers confidently through virtual and in‑person appointments, helping them explore products, design options, and solutions that best fit their goals.

  * Creating and refine kitchen designs and quotations that are accurate, inspiring, and aligned to customer preferences.

  * Processing orders with care and attention to detail, ensuring customers receive a seamless and reliable service.

  * Proactively identifying ways to add value for customers through personalised recommendations, upselling, and cross‑selling where appropriate.

  * Collaborating closely with internal teams to resolve queries quickly and ensure a smooth, stress‑free experience for every customer.

  * Maintaining high standards of compliance to protect customers and uphold company trust.

  * Building strong, positive relationships with customers and colleagues, reinforcing our reputation for exceptional service.

  * Keeping the aftersales website updated and customer‑friendly, ensuring it supports easy navigation and further sales opportunities.

  * Continuously looking for ways to enhance the customer journey and improve how we work.

What We’re Looking For:

We’re interested in people who naturally bring:

  * Customer-Centric Communication & Service Excellence

  * Commercial & Sales Acumen

  * Attention to Detail & Operational Accuracy

  * Ability to work in a showroom-based role in Lancing, providing in-person support and guidance to customers.

  * Willingness to work within a retail shift pattern, covering 37.5 hours across 5 days on a 7‑day rota.

  * Ideally, previous retail or customer-facing experience, demonstrating comfort in a sales-oriented environment.

  * Ideally, some knowledge of kitchens or home design, though not essential as full training will be provided.

Benefits:

  * Commission Scheme

  * 25 days’ holiday, rising with length of service (plus 8 bank holidays)

  * SMART Pension Scheme

  * Health Cash Plan to claim back every day healthcare costs

  * Employee Assistance Programme – wellbeing, legal and emotional support

  * Life Assurance - 2× basic salary

  * Holiday purchase scheme (up to 6 weeks total leave)

  * Bike2Work Scheme

  * EV Salary Sacrifice Scheme (after 6 months)

  * Employee discount scheme for kitchens, appliances and staff sales

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Support Specialist job near me in BN15, South Lancing, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!