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Customer Warranty Specialist
Job Posted: 18 hours ago
Salary: £ 24,700 - 25,000 / Annum
Job Type: Permanent
Location: Northampton, Northamptonshire
Expire in: a month
Job Description
Customer Warranty Specialist | Northampton (Hybrid Working) | £24'700 - £25,000 DOE + Benefits
We're currently recruiting on behalf of a well-established and growing organisation for a Customer Warranty Specialist.
This is an exciting opportunity for someone passionate about delivering exceptional customer service and who thrives in a problem-solving role. You'll be responsible for managing and resolving a wide range of customer warranty cases relating to home improvement products.
Customer Warranty Specialist Duties:
Managing warranty claims via phone and email, ensuring timely and clear communication with customers.
Investigating each case thoroughly using internal systems and stakeholder input to determine appropriate resolutions.
Coordinating with key parties to develop and implement a plan of action that effectively resolves customer concerns.
Applying knowledge of product warranties, workmanship guarantees, and relevant consumer legislation to fairly and consistently resolve cases.
Handling difficult conversations with professionalism and empathy to achieve mutually beneficial outcomes.
Organising remedial works where required and scheduling corrective action through internal systems.
What We're Looking For:
Minimum of 1 year's experience in a customer service or warranty-related role.
Strong attention to detail and excellent organisational skills.
Proven ability to manage multiple tasks efficiently and work at pace.
Confident communicator with great influencing skills and a customer-focused mindset.
Proficiency with computer systems, including Google Docs or equivalent.
A positive, respectful, and solution-oriented approach to work.
Working Hours:
This is a hybrid role on a rota basis - alternating weekly between 3 days WFH / 2 days office-based and 2 days WFH / 3 days office-based.
Customer Warranty Specialist Benefits:
Annual bonus scheme
Save-as-you-earn share scheme
Contributory pension
Staff discount on a wide range of products
Access to a colleague discount platform - retail savings, cashback offers, gym discounts, and cycle to work scheme
Ready to take the next step in your career? Apply now and become a part of a supportive, forward-thinking team where your skills and contribution really matter.
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