Hiring Now: CX and UX Architect Near You – Apply Today!
Your Next CX and UX Architect Job Starts Here – Apply Now!
CX and UX Architect
Job Posted: 2 days ago
Salary: £ 38,000 - 42,000 / Annum
Job Type: Permanent
Location: High Wycombe, Buckinghamshire
Expire in: a month
Job Description
An exciting opportunity for someone who is passionate about user experience and design.
Our client is offering an outstanding opportunity for a CX and UX Architect to join their growing digital team to help deliver their design process for change and support new customer focussed initiatives.
As a CX and UX Architect you will be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points. Using your knowledge of Design Thinking methods and techniques, you will work with Customer Data, SMEs and Stakeholders to map out key Customer Engagement, Lead Journeys and Value Streams – to help the company better understand the needs of their membership and prospective members
The role is working 9am to 5pm Monday to Friday, based in Buckinghamshire and is 4 days WFH and 1 day in the office per week. The salary for this role is up to £42.000.
Main Responsibilities for CX and UX Architect role:
* Responsible for supporting the Head of Digital and UX Manager in the development and delivery of client experience and customer-led changes to products and services.
* Act as a trusted advisor, contributing to the Change and Digital strategy by identifying trends, opportunities, and threats of the overall business.
* Accountable for delivering uplift in current benchmark customer experience and digital engagement metrics against industry standards and competitors.
* Responsible for identifying areas for improvement, providing expert CX insights, change recommendations, and innovation opportunities for projects and improvement initiatives.
* Create and maintain customer experience documentation to support delivery of the change process.
* Collaborate with colleagues and stakeholders to propose and gain agreement to new technology solutions and adoption of improved business processes.
* Work with SMEs and key stakeholders to identify evidence based, prioritised CX initiatives based on insights, identifying issues, and identified existing challenges.
* Capture and document Change initiatives, working with business stakeholders to prepare and present findings to Change committees and Leadership Teams.
* Execute client experience research, consolidating with client feedback and engagement data to create client journey maps and personas as part of the CX Design process.
* Facilitate workshops based on User-Centred Design and Design Thinking methods.
* Support the building of credible ideas into early-stage propositions, testing assumptions with customers and other stakeholders, testing desirability of propositions, and assisting business in the building of business case and commercial models.
* Support monthly reporting on how CX and Change activities support projects and initiatives, with joint accountability alongside our customer service teams to drive up NPS, CSAT and CES scores.
Key Skills required for the CX and UX Architect role:
* A demonstrable career history working in a CX and UX role.
* Business Analysis
* CX | UX measurement techniques
* Workshop preparation and facilitation skills.
* Critical thinking, analytical, technical problem-solving skills.
* Ability to finding tangible solutions to complex issues and to translate clearly in non-technical terms.
* Applied knowledge of Design Thinking and Lean ways of working.
Benefits:
* 25 days holiday (excluding all public holidays). This increases after four years’ service.
* Private healthcare and dental cover
* Salary sacrifice schemes – pension, cycle to work scheme, additional annual leave (up to 10
days).
* Pension scheme.
* Company sick pay scheme.
* Life assurance at four times the salary.
* Performance Related Pay (PRP) scheme.
* One paid volunteering day per year.
* Hybrid/flexible working options are available dependent on job role.
Please apply today if you think this fantastic opportunity is for youBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring CX and UX Architect job near me in High Wycombe, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).